Wrong address or lost order? Don't worry! By paying this small fee, we'll resend your order straight to your door!
Orders are shipped fast via UPS, FedEx, DHL or your local courier, depending on the address provided. Orders are processed and dispatched from our warehouses within 3 business days
All orders are shipped from US, Australia, Shanghai depending on the proximity of your shipping address and our availability. This allows us to get your items out to you faster.
Country | Delivery time (In Business Days) |
US | 10-14 |
UK | 8-12 |
Canada | 8-12 |
Australia | 10-14 |
Germany | 6-12 |
Rest of the World |
12-16 |
We are not responsible for items not received due to incorrect shipping address provided. If you have trouble with lost packaging while in transit we will do our best to help and assist you. Once that the package arrives if you consider in 7 business day to return/refund please first check Returns & Refunds
Note:Due to the current COVID-19 pandemic, our couriers may experience delays in shipping and updating the tracking informations due to restrictions of shipping lines. Important medical supplies such as masks and medical equipments are being prioritized for shipment during this period. We thank you for your understandings during this difficult time.
Last updated: 1st April 2023
Once your order has been shipped, we will immediately send to you via email your Order Tracking Number (OTN) within 5 business days from the day you completed your payment. If not please contact us for support
However, should your item be delivered damaged, we will replace or refund it within 7 days, with the following conditions:
Once your return is received and inspected, we will send you an email to notify you that we received your returned item. We will also notify you of the approval/rejection or your replacement/refund.
If you request it is approved, your replacement/refund will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment within 3-5 business days.
We reserve the right to deny unreasonable replacements/refunds
Got questions? We get the answers
We have a 24/7 customer service live chat
You want to know the status of your order? Check it on our Track Your Order page with the tracking number we provided
If anything has been left unanswered or you have questions regarding your product or order feel free to get in touch with us via email
help.revedly@gmail.com or fill out the contact form below
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